The coffee had gone cold because I spent trying to solve a permissions error for a user named jwilson, a name that appeared on every audit sheet and every license tally we produced for the board, only to find out that jwilson had not actually stepped foot in the building or logged into the remote environment since the previous administration.
It was a small, ordinary failure of data. The spreadsheet said he was active. The licensing server said he was a “seat” that we had paid for, accounted for, and defended during the last budgetary skirmish. But the human being attached to the name was a ghost. I looked at the list of thirty-four active users and realized that I could only name five people who had actually called the help desk in the last .
The Headcount Proxy
We are taught to love the headcount because the headcount is legible. It is a clean, round number that fits into a PowerPoint slide without requiring any messy explanation of human behavior. If we have fifty seats, we have fifty users. If we have fifty users, we are a department of
