A fraying red lanyard sits coiled on the corner of the mahogany desk, its plastic clip snapped and useless. This object is a relic of the previous administration, a physical manifestation of a bypass. It is not worn around the neck; it is used to prop up the left side of a heavy, outdated desktop printer that only feeds paper when angled at exactly 12 degrees.
If you remove the lanyard, the printer jams. If the printer jams, the regional manifests aren’t printed. If the manifests aren’t printed, the trucks don’t move.
Therefore, the entire logistics chain of a three-billion-baht corporation is currently dependent on a piece of discarded polyester cord that officially does not exist.
The Sterile Environment Fallacy
I make this claim because the modern manager seeks to eliminate “waste” without first defining “function.” A function is the actual output of a process, whereas waste is any movement or resource that does not appear in the initial design.
Since most designs are fundamentally flawed because they are conceived in sterile environments, the “waste” is usually the human repair that allows the flawed design to produce a result. I learned this most recently when I walked into a glass door at the regional office.
The door was so perfectly transparent and the
